Project Name:
Customer Satisfaction Survey
Client:
Goulburn-Murray Water
Project Description:
Goulburn-Murray Water (G-MW) has undertaken a survey of its customers for several years in order to determine the level of satisfaction with the service provided by G-MW, and to assist in determining ways to improve the level of service provided.
Hydro Environmental was engaged to undertake the project for 2008, having completed customer satisfaction surveys for G-MW and other organisations in the past. In 2008, G-MW surveyed both its diversion and irrigation system customers to determine the level of satisfaction with the service provided by G-MW.
The project involved the development of a suitable questionnaire to be sent to a sample of customers, arranging for the distribution of questionnaires to customers, return and coding of questionnaires, and the analysis of the data and preparation of a report detailing the results of the survey.
Key Skills Applied:
Questionnaire development, data handling, data analysis, irrigation practices, water regulatory framework, stakeholder consultation and engagement, knowledge management, project management, understanding of irrigation water provider business needs, data management, report writing and communication.